At Chase Gems, we believe you should focus on the “rip,” not the shipping costs. That is why we offer Free Shipping on all orders within the United States, regardless of the order value or weight.
1. Shipping Rates & Estimates
The Chase is on—Shipping is on us. We provide free standard shipping for every single order. There are no hidden fees, no minimum purchase requirements, and no coupon codes needed. The price you see is the price you pay.
2. Processing Times
We know you are excited to get your hands on your next hobby box. All orders are processed and prepared for shipment within 1-2 business days (excluding weekends and holidays). You will receive a notification as soon as your order has been handed over to the carrier.
3. Transit Times
Standard delivery typically takes 5-8 business days for addresses within the contiguous United States. Please note that delivery times are estimates provided by the carrier and may vary based on your location or external factors such as weather and high-volume seasons.
4. Secure Packaging
As collectors ourselves, we understand that box condition is paramount. Every order is packed with professional care using heavy-duty boxes and premium protective materials (bubble wrap, air pillows) to ensure your factory-sealed products arrive in pristine condition.
5. Tracking Your Order
Once your order has shipped, you will receive an email confirmation containing a tracking number. You can use this number to monitor your package’s journey directly on the carrier’s website.
6. Damaged or Lost Shipments
If your package arrives visibly damaged, please document the condition with photos before opening and contact us immediately. We will work with you to resolve any issues caused during transit.
Contact Us
For any questions regarding your shipment, please reach out to our team:
- Email: contactsupport@chasegems.shop
- Address: 501 Bailey Ave, Granger, WA 98932, United States