This Privacy Policy describes how Chase Gems (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from chasegems.shop (the “Site”) or otherwise communicate with us.
1. Personal Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
- Device Information: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Order Information: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
2. How We Use Your Personal Information
We use your personal information to provide our services to you, which includes:
- Offering hobby box products for sale.
- Processing payments and fulfilling your orders.
- Arranging for shipping and providing you with invoices/order confirmations.
- Communicating with you and screening orders for potential risk or fraud.
3. Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:
- We use platform providers (such as Shopify) to power our online store.
- We use payment processors to securely handle transaction data.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, or to otherwise protect our rights.
4. Your Rights
If you are a resident of the United States, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
5. Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use cookies to improve your browsing experience, remember your preferences, and understand how our customers use the Site. You can control and manage cookies through your browser settings.
6. Data Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
7. Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
8. Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:
Chase Gems Email: contactsupport@chasegems.shop
Address: 501 Bailey Ave, Granger, WA 98932, United States