Last Updated: April 28, 2026
At Chase Gems, we want you to be completely satisfied with your purchase. Because we deal in high-value, collectible trading card products, we have established the following policy to ensure a fair and secure experience for all our customers.
1. Return Window
You have 30 days from the date of delivery to request a return. After 30 days, we unfortunately cannot offer you a refund or exchange.
2. Eligibility & Condition (Strict Requirement)
Due to the nature of the trading card market and the potential for “search” or tampering:
- Sealed Products Only: To be eligible for a return, your hobby box or card product must be unopened, factory-sealed, and in the same condition that you received it.
- Tamper Check: Any item that shows signs of the factory shrink-wrap or seal being broken, tampered with, or resealed is ineligible for return or refund.
- Original Packaging: The item must be in the original packaging.
3. The Refund Process
Once your return is received and inspected by our team:
- We will send you an email to notify you that we have received your returned item and whether the return is approved or rejected based on the condition of the seal.
- If approved, your refund will be processed immediately.
- The credit will automatically be applied to your original method of payment within 5-7 business days.
4. Damages and Issues
Please inspect your order upon reception. Contact us immediately at contactsupport@chasegems.shop if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Note: Minor cosmetic wear to the outer manufacturer shrink-wrap that does not affect the integrity of the box is standard in the hobby and may not qualify as “damaged.”
5. Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs from the original purchase are non-refundable.
- We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
6. How to Start a Return
To start a return, please contact us at: Email: contactsupport@chasegems.shop
Address: 501 Bailey Ave, Granger, WA 98932, United States
Please include your Order Number and a photo of the sealed product you wish to return.