At Chase Gems, we understand that purchasing hobby boxes is an investment in your collection. Unlike standard retail goods, collectible cards require a specialized level of trust. We stand behind every item we ship from our Granger, WA facility with the following guarantees.
1. The Chase Gems Authenticity Guarantee
We guarantee that every hobby box sold on chasegems.shop is 100% authentic and original.
- Source Integrity: We only source products through authorized manufacturer distributors and vetted industry partners.
- No Re-Seals: We have a zero-tolerance policy for tampered or re-sealed products. Our specialized intake team inspects every box for factory-correct shrink-wrap, logos, and seal integrity before it is added to our inventory.
2. Factory-Sealed Condition Warranty
We warrant that your product will arrive in its original factory-sealed condition.
- Integrity Check: If you receive a product where the factory seal is broken or appears tampered with upon arrival, we provide a full replacement or refund, provided the issue is reported before you open the product further.
- Shipping Protection: We guarantee that your order will be packed using professional-grade materials (heavy-duty boxes and bubble wrap) to protect the structural integrity of the hobby box during transit.
3. The “Anti-Search” Pledge
In the card hobby, “searching” or “weighing” packs is a major concern. Chase Gems guarantees that we never weigh, x-ray, or search any sealed products. * We sell “dead” and “live” boxes exactly as they come from the manufacturer cases.
- Every customer has an equal, randomized shot at the “case hits” and “1-of-1s” as defined by the manufacturer’s stated odds.
4. Manufacturer Support Warranty
While Chase Gems warrants the outer seal and authenticity of the box, the quality of the individual cards inside (such as centering, surface condition, or autograph quality) is governed by the manufacturer’s warranty (Panini, Topps, Upper Deck, etc.).
- Defect Assistance: If you discover a manufacturing defect inside a sealed box (e.g., a missing hit or a severely damaged card), we will provide you with the official purchase receipt required to file a claim with the manufacturer’s consumer relations department.
5. Fulfillment Guarantee
We guarantee that your order will be processed and handed over to the carrier within 1-2 business days. If an item is discovered to be out of stock after you have placed your order, we will notify you immediately and provide a 100% full refund.
6. How to Claim
If you believe your product has arrived in a condition that violates our Authenticity or Condition Warranty:
- Stop: Do not open the product further or break the factory seal.
- Document: Take clear, high-resolution photos of the shipping box and the product seal.
- Contact: Email us at contactsupport@chasegems.shop within 48 hours of delivery.