At Chase Gems, we strive to make your checkout experience as smooth and secure as the “chase” itself. We utilize industry-leading payment encryption to ensure that your financial details are protected at every step of the transaction.
1. Accepted Payment Methods
We accept a wide variety of secure payment options to make it easy for you to secure your next hobby box:
- Credit & Debit Cards: Visa, Mastercard, American Express, and Discover.
- Digital Wallets: Apple Pay, Google Pay, and Shop Pay.
- PayPal: Secure checkout via your verified PayPal account.
2. Secure Transaction Processing
Your security is our top priority.
- PCI Compliance: chasegems.shop is hosted on a Level 1 PCI DSS compliant platform. This is the highest level of security standards established by the major credit card companies (Visa, Mastercard, American Express, and Discover).
- SSL Encryption: Our website uses 256-bit SSL (Secure Sockets Layer) technology to encrypt your personal and payment information during transmission. You can verify this by looking for the “padlock” icon in your browser’s address bar.
- No Stored Card Data: To further protect you, Chase Gems does not store your full credit card numbers on our servers. All payment data is handled by our secure, third-party payment processors who specialize in high-level data protection.
3. Payment Authorization
When you place an order:
- Authorization: Your payment method will be “authorized” for the total order amount immediately.
- Verification: For high-value hobby boxes, our system may perform additional fraud verification checks (such as CVV and Address Verification System/AVS) to ensure the security of the transaction.
- Charge: Payment is typically captured and processed within 1-2 business days, coinciding with our shipment processing time.
4. Pre-Order Payments
Because we commit funds to manufacturers to secure your specific allocation of upcoming releases, payment for pre-order items is collected in full at the time of checkout. This locks in your price and guarantees your spot in the fulfillment queue.
5. Billing Information
To avoid delays in processing your order, please ensure that your billing address matches the address on file with your credit card issuing bank. If there is a discrepancy, our system may flag the order for manual review, which could delay your shipment.
6. Currency
All transactions on chasegems.shop are processed in U.S. Dollars (USD).
7. Contact Our Billing Team
If you have any questions regarding a charge on your statement or need assistance with a payment issue, please contact us:
Email: contactsupport@chasegems.shop
Address: 501 Bailey Ave, Granger, WA 98932, United States