Hobby boxes are premium products distributed primarily through authorized hobby shops. Unlike “Retail” boxes found in big-box stores, Hobby boxes typically offer better odds for “hits,” including more autographs, relics, and low-numbered parallels.
Yes, 100%. Every product sold on chasegems.shop is guaranteed to be factory-sealed and untampered with. We source our inventory directly from authorized distributors to ensure the integrity of every “chase.”
Currently, we specialize in full, sealed hobby boxes. This ensures our customers that the packs have not been “weighed” or searched.
Processing: We process all orders within 1-2 business days.
Transit: Standard shipping within the United States typically takes 5-8 business days.
All orders are securely packed and shipped from our headquarters in Granger, Washington.
As collectors ourselves, we know condition is everything. We use heavy-duty boxes, bubble wrap, and secure packing materials to ensure your hobby boxes arrive in pristine condition.
Pre-ordering allows you to reserve high-demand releases before they hit the market. Payment is collected at the time of purchase to secure your allocation. Your price is locked in, even if the market price increases before release!
Manufacturers (like Panini or Topps) occasionally delay release dates. If this happens, we will update the product page and fulfill your order as soon as the product arrives at our facility.
Yes, we offer a 30-day return window. However, the item must be unopened and factory-sealed. Once the shrink-wrap or seal is broken, the item is no longer eligible for return due to the nature of collectible card odds.
Once we receive and inspect your returned item, refunds are typically processed within 5-7 business days to your original payment method.
Since we only sell sealed boxes, any damage found inside a pack is a manufacturing issue. In these cases, you will need to contact the manufacturer (e.g., Panini, Topps, Upper Deck) directly for their “Damaged Card” replacement programs. We are happy to provide you with the necessary invoices to assist in your claim.
In rare cases, manufacturers may ship fewer boxes than originally promised. If this happens, we fulfill orders in the exact order they were received (First-In, First-Out). If we cannot fulfill your order due to a manufacturer allocation cut, you will be notified immediately and issued a full refund.
We understand that some collectors keep boxes sealed for their long-term collections. While we cannot guarantee a “perfect” grade on the outer shrink-wrap or cardboard (as minor factory wear is common), we always pick the cleanest boxes available for our customers and pack them with extra protection to prevent any transit damage.
We are here to help!
Email: contactsupport@chasegems.shop
Address: 501 Bailey Ave, Granger, WA 98932, United States